If what you'd like to know isn't answered on this page, please email us at [email protected]
Are your products suitable for vegans?
We are very proud of our vegan status and none of our products contain any animal derived ingredients.
Are your products cruelty-free?
We do not test any of our ingredients, formulas or finished products on animals. We ensure our products are cruelty-free every step of the way.
Do Votary (or any company that works for you) test your ingredients or finished products on animals at any stage during manufacture?
Every company that works for us has a cruelty-free policy.
Is Votary owned by a company that tests on animals?
No. Votary is owned by by our two co-founders Arabella Preston and Charlotte Semler who are committed to never testing on animals.
Is Votary sold in China? If not, do you plan to do so in the future?
No, we are not currently sold in China, nor in any other country where selling there requires animal testing. We would never compromise our cruelty free and vegan values. If the regulations for imported products changes, and animal testing is no longer a requirement, we would adapt accordingly.
Is Votary packaging recyclable?
All of our outer paper and card packaging is recyclable.
Our box manufacturers are FSC & PEFC certified, and they support the World Land Trust to offset any emissions produced during manufacture.
We use recyclable glass bottles which also work to preserve our luxurious oils from over-exposure to sunlight and heat. The glass pipette vials can be carefully separated and put in glass recycling. Our plastic pumps are currently not recyclable and we are looking into alternatives.
Our products are packed with Eco Flo loose foam chips which are made from 100% genetically modified-free starch. They are 100% biodegradable, fully compostable, low energy and they dissolve in water. They are manufactured from annually renewable sources.
Our gift boxes are packed with recyclable shredded paper.
Are your products organic?
Votary products are made from a combination of organic and non organic oils, with our priority being the quality of each ingredient. Some of our chosen oils are not available organically, or are of inconsistent quality when organic. We hand-pick the best quality oils for the best possible result which is why we prefer to combine the two. All of our oils – with the exception of three (rice bran oil, camellia leaf oil and calendula oil) – are cold-pressed to preserve their natural goodness.
Can Votary products be used during pregnancy?
Intense Night Oil and Intense Eye Oil contain retinoid which should not be used during pregnancy.
Super Glow Skin Nutrition Food Supplement contains Vitamin A. Do not take if you are pregnant or likely to become pregnant, except on the advice of a doctor or antenatal clinic.
Super Gut Probiotic Support Food Supplement and Super Sleep Lemon Balm and L-Tyrptophan Food Supplement – please consult your healthcare practitioner before use.
All Votary skincare contains less than 2% essential oils, other than the Hydrating Body Oil, Body Treatment Oil, Antidote Night Oil and Feelings aromatherapy vials which all contain 3% essential oils.
Some women prefer to avoid essential oils and fragrance during pregnancy. If you wish to avoid fragrance allergens and essential oils our Super Seed Serum, Super Seed Facial Oil, Super Seed Nutrient Cream, and Brightening Hyaluronic Serum do not contain any.
Are any Votary products free from fragrance allergens?
Free from fragrance allergens is the new, accurate way to say fragrance-free. Super Seed Facial Oil, Super Boost Night Drops, Super Seed Serum and Super Seed Nutrient Cream are all free from fragrance allergens and are designed to be used on even the most sensitive and delicate skin.
Does Votary skincare contain retinol?
Votary Intense Night Oil and Intense Eye Oil contain a particularly gentle, oil soluble form of ester retinoid called Hydroxypincacolone Retinoate at 0.2%.
If you are using the Intense Night Oil or Intense Eye Oil, we advise using them only at night, and we advise against using any other products which contain retinol. We also suggest you use a daily SPF as skin can become more sensitised to sunlight with retinol use.
Products containing retinoid should not be used during pregnancy.
Should I wear an SPF daily if I am using Votary?
We recommend using a daily SPF whatever skincare you are using. Our facial cleansing oils are brilliant at removing every trace of it, so you can protect your skin from UVA and UVB during the daytime without congesting your skin or making it dull over time.
Do Votary products contain palm oil?
Palm oil derivatives are present within one or two ingredients we use in Super Seed Nutrient Cream and Super Seed Serum and Intense Overnight Mask. Every ingredient we use is RSPO certified. We continue to work with all our suppliers to source only the most environmentally responsible ingredients in keeping with our vegan and cruelty-free status.
Do Votary products contain nut oil?
Yes, some do.
Votary Body Treatment Oil contains macadamia nut oil.
Votary Neroli and Myrrh Facial Oil contains hazelnut oil.
Votary Intense Eye Oil, Antidote Night Oil, and Lip Oil contain sweet almond oil.
Votary Lip Oil contains soybean oil.
Votary Super Seed Nutrient Cream, Pillow Spray, Lip Oil and Intense Overnight Mask contain coconut oil which is classified as a nut, a fruit and a seed.
Some Votary products contain an emollient, cetearyl alcohol, which may be sourced from coconut or palm oil. Cetearyl alcohol is found in Super Seed Serum, Super Seed Nutrient Cream and Intense Overnight Mask.
Votary skincare is bottled in facilities which handle other products which may or may not contain other allergens.
For a full, detailed breakdown of what each Votary product contains, please consult the ingredients list on each product page of the website.
Do Votary products contain sesame seeds?
Votary products do not contain sesame seeds, but our oils are bottled in an environment which also handles sesame. For a detailed breakdown of what each product contains, please consult the ingredients section on each product page of our website.
Are Votary products gluten free?
Yes. ALL Votary products – including Votary Super Seed Nutritional Supplement – are gluten free and suitable for coeliacs.
Can I use Votary if I have eczema, rosacea or psoriasis?
We have many customers who have found Votary to be transformational if they have these issues. However, all skins are different and we suggest patch testing on a small area of your neck over several days to see how your skin reacts. Our Super Seed Facial Oil, Super Seed Nutrient Cream, Super Boost Night Drops and Super Seed Serum are free from fragrance allergens and are the best place to start. If you buy a Votary product and it does not suit your skin, you can return it to us within 14 days for a full refund. (*We do not refund the cost of postage.)
Can I use Votary if I am using Roaccutane?
Roaccutane can make skin dry and sensitive. Any fragranced products – even naturally fragranced ones – are best avoided. Our Super Seed Facial Oil and Super Seed Nutrient Cream are fragrance-free and so can be used by Roaccutane users but we suggest careful patch testing on an area of your neck for a few days first.
How is it best to use my Votary products?
The Votarist section on our website is packed with product usage information, demos and masterclasses, as well as advice on which products are best suited to your skin or life stage. There’s also lots information on the benefits of an oil-based skincare routine, and Q and A’s with people for whom Votary is a must-have for happy, healthy skin.
Email [email protected] any time for personalised advice.
How should I wash my Votary face cloth?
For optimum results, wash at 60 degrees with the detergent of your choice. Use a clean face cloth every day.
How should I store my products?
We recommend keeping Votary skincare out of direct sunlight and away from heat sources.
How long do Votary products last after opening?
This symbol tells you the recommended number of months within which the product should be used after opening, provided the product has been stored under normal conditions and not exposed to extreme temperatures. For example (6M) means you should replace this product 6 months after first opening.
Can you send me some samples to try?
We send out two free samples of your choice with your order when you buy from our website, but we do not send out samples in advance. However, if you buy a product and it does not suit your skin, you can return it to us for a full refund. Please go to Shipping and Returns to see our full terms and conditions.
My Votary products are not always the same colour. Is this a problem?
Not at all. Natural raw ingredients can vary greatly in colour and fragrance. We make all our products in small, fresh batches. This means that there can sometimes be slight differences in colour and fragrance which is in keeping with their natural origins.
If the product I order is faulty, or if doesn’t suit my skin, what is your returns policy?
For ALL questions on shipping and returns, please click here to be taken to the correct page of our website.
Do you offer free shipping?
We offer free shipping to the UK. Free shipping worldwide shipping applies on minimum spends. For more details please visit our Shipping and Returns page.
How do I return or exchange a product?
Please visit our Shipping and Returns page for details on how to return a product. Unfortunately, we do not process exchanges.
How Can I Pay?
We accept the following forms of payment on our website:
Are you hiring?
Please see our LinkedIn page for current vacancies.
Do you have an internship scheme?
We are a small, independent company and as yet do not have the resources for an internship scheme.
Do you collaborate with bloggers and social media influencers?
We work with a small selection of bloggers and social media influencers. We would be delighted to add your details to our PR waiting list, which we check regularly.