Shipping and Returns

Shipping

UK five day service:  Free
UK next day service:  £10 (orders placed before noon)
USA five day service:  Free with orders over $70 UK
EU and EEA:  £8 by courier
Rest of world:  £14 by courier

Returns from orders with a UK delivery address

We hope you will be completely delighted with your order. However, if for any reason you are not, we are happy to offer a refund, exchange or replacement as long as you return it to us within 14 working days, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable.

Returns from the UK – Return products by trackable courier or Royal Mail Recorded Delivery

Items returned by post can take up to 14 working days to process. For refunds we will reimburse you using your original payment method. You need to complete the Returns Form included with your Invoice with the details of the products you are returning and enclose the note with your returned parcel. In order for us to further develop our products and services please give a reason why the products are not suitable and whether you require an exchange or refund. Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. If you no longer have your Returns Form, please include a covering letter with your name, address, Order Number, a convenient telephone number and your emails address in case we need to contact you regarding your return. Please also include the reason for the return and whether you would like an exchange or refund. Please ensure your parcel is sent by Royal Mail Recorded Delivery or trackable international courier. We strongly recommend that you obtain a postage receipt from the Post Office with your tracking number. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. Make sure your items are securely wrapped and send your return to: VOTARY RETURNS Lilyhall Industrial Estate, Branthwaite Rd, Workington, Cumbria CA14 4ED Once we have processed your return our Returns Department will contact you by telephone or email. Please be aware that it can take 3 to 5 working days after we have processed a refund payment for it to appear on your credit card statement. If, after sending your parcel back you have not been contacted by us, please kindly contact us at sales@votary.co.uk, in order for us to further  investigate.

FAQ

What if the item is faulty?

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then we will replace the product free of charge. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for recorded delivery postage on the item. If it is more convenient for you, we can arrange to have the faulty item collected free of charge within the UK mainland.

Can I return an item I received as a gift?

An item that was received as a gift can be returned for an exchange or gift card provided you have a gift receipt as your proof of purchase. Refunds can only be made to the original credit or debit card on which the gift was purchased.

Can I cancel an online or mail order?

You have the legal right to cancel your order within 14 working days from receipt. Just sent us a notice of cancellation by email to sales@votary.co.uk and return the items to us in their original, unopened and unused condition. Where items are delivered to a third party you can also exercise this right, as long as you are able to return them to us in their original, unopened and unused condition.

Returns from orders with free shipping to a USA delivery address

We hope you will be completely delighted with your order. However, if for any reason you are not, we are happy to offer an exchange or replacement as long as you return it to us within 14 working days, unopened, unused and in its original condition. We will also accept returns and refund you but this is subject to a $25 re-stocking charge. Please note that if you refuse delivery when the courier delivers your parcel you will be liable for the re-stocking charge. We reserve the right to refuse an exchange or refund if items are non-saleable.
Items returned can take up to 14 working days to process. For refunds we will reimburse you using your original payment method. You need to complete the Returns Form included with your Invoice with the details of the products you are returning and enclose the note with your returned parcel. In order for us to further develop our products and services please give a reason why the products are not suitable and whether you require an exchange or refund. Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. If you no longer have your Returns Form, please include a covering letter with your name, address, Order Number, a convenient telephone number and your emails address in case we need to contact you regarding your return. Please also include the reason for the return and whether you would like an exchange or refund. Please ensure your parcel is sent by trackable international courier. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. Make sure your items are securely wrapped and send your return to: VOTARY RETURNS Lilyhall Industrial Estate, Branthwaite Rd, Workington, Cumbria CA14 4ED, UK. Once we have processed your return our Returns Department will contact you by telephone or email. Please be aware that it can take 3 to 5 working days after we have processed a refund payment for it to appear on your credit card statement. If, after sending your parcel back you have not been contacted by us, please kindly contact us at sales@votary.co.uk, in order for us to further  investigate.

Returns from orders shipped to the EU and Rest of World

We hope you will be completely delighted with your order. However, if for any reason you are not, we are happy to offer an exchange or replacement as long as you return it to us within 14 working days, unopened, unused and in its original condition. We will also accept returns and refund you but the shipping cost is non-refundable. Please note that if you refuse delivery when the courier delivers your parcel we will still charge you for shipping. We reserve the right to refuse an exchange or refund if items are non-saleable.
Items returned can take up to 14 working days to process. For refunds we will reimburse you using your original payment method. You need to complete the Returns Form included with your Invoice with the details of the products you are returning and enclose the note with your returned parcel. In order for us to further develop our products and services please give a reason why the products are not suitable and whether you require an exchange or refund. Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. If you no longer have your Returns Form, please include a covering letter with your name, address, Order Number, a convenient telephone number and your emails address in case we need to contact you regarding your return. Please also include the reason for the return and whether you would like an exchange or refund. Please ensure your parcel is sent by trackable international courier. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. Make sure your items are securely wrapped and send your return to: VOTARY RETURNS Lilyhall Industrial Estate, Branthwaite Rd, Workington, Cumbria CA14 4ED, UK. Once we have processed your return our Returns Department will contact you by telephone or email. Please be aware that it can take 3 to 5 working days after we have processed a refund payment for it to appear on your credit card statement. If, after sending your parcel back you have not been contacted by us, please kindly contact us at sales@votary.co.uk, in order for us to further  investigate.